Here at Spicer Manor, we are committed to maintaining the trust and confidence of our website visitors and clients.
This privacy notice tells you when and why we collect your personal information, how we use it, when we might need to disclose it to others and how we keep it secure.
Lisa Hunt is our nominated representative and is in charge of all privacy-related matters for Spicer Manor. If you have any questions about this privacy notice, please contact us using the details set out below.
Full business name: Spicer Manor Limited
Email address: firstname.lastname@example.org
Postal address: Bella Vista Farm, Hartcliffe Road, Penistone, Sheffield, United Kingdom, S36 9FN
Spicer Manor believes that privacy is important to the success and use of the Internet. We respect the privacy of users of this site. From time to time, we may change this Privacy Statement. For example, as we update and improve our service, new features may require modifications to the Privacy Statement. Accordingly, please check back periodically.
As part of our contacting process, we collect “Personally identifiable information” such as your name, address and e-mail address. Any of these details are kept in the strictest confidence and we do NOT share these details with anyone else.
We will use your details to keep in touch with you. If you wish to be removed from our mailing list, please let us know.
Information we collect about you
We collect information about you when you make a booking using our website or contact us by telephone to make a booking or to initiate an enquiry about a booking. We also collect information when you register your details with us in order to receive communications about special offers and promotions from us; when you enter a competition on our website, via mobile or by post; when you leave feedback regarding your stay; or when you complete a survey. Any information you may provide to us using an enquiry form on the Spicer Manor website is used only for the purpose of fulfilling that enquiry.
How your information is used
Making a reservation: In order to make and guarantee a reservation you will need to provide us with specific personal details. Your details will be used for the purpose of handling that reservation. The information we collect will include your name, email address, postal address, telephone number and credit/debit card details.
When making a reservation by telephone, your details will be entered into a booking system which is also hosted in a secure environment. Please note that, from time to time, calls to our Reservations Centre may be recorded in order to improve the service offered to our customers and for training purposes only.
When you make a reservation we will use your email address for the purpose of fulfilling that reservation. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation.
Electronic mail: from time to time we may send you promotional communications by electronic mail that we think will be of interest to you, using the contact details you have provided to us. Occasionally, we will also communicate with people that have registered on third party websites and have specifically requested to receive further information about us. These communications may include contact by email and/or SMS (text). These communications will only be sent by us and will relate to promotions, that we offer to our customers. Should you wish to opt-out from receiving these communications from us, you can do so at any time. An unsubscribe link is provided at the bottom of every email communication.
Feedback: in order to monitor, maintain and improve the quality of Spicer Manor, we may contact you following your stay in order to request feedback relating to your stay. In order to do this we may share information with a designated third party, working on our behalf, so that feedback can be gathered and collated. Any information shared in this way will be used only for the purpose of obtaining feedback relating to that specific stay. Any feedback you provide will appear as anonymous if it is published on our website.
Third parties: We do not share, sell, exchange or trade your personal information to or with third parties for marketing purposes.
Accessing your information
You have the right to request a copy of the information that we hold about you. If you wish to obtain a copy of some or all of your personal information, please write to us at the address at the top of this page.
Security of sensitive your financial information
Sensitive financial information provided to us when making a booking via the website or by telephone is passed securely and only to a designated, Level 1, PCI compliant Payment Service Provider (PSP) for the purpose of making/fulfilling your booking. Sensitive financial information is never shared.
Information collected using tracking cookies is aggregated and used for statistical purposes and is not linked to your personal details. You can change the settings in your browser to prevent cookies from being stored on your computer/device if you wish to do so. However, in some instances this could prevent certain features of the website from functioning correctly.
Your personal anonymity is maintained when browsing the Spicer Manor website.
Data access, corrections & deletion
You’re entitled to ask for a copy of the data we hold about you, to request adjustments to it if it’s not accurate or to ask us to delete it. To do this, please email or write to us at the address at the top of this Notice.
Data capture, handling, storage & security
Any data collected via our website is encrypted from the users browser to our server(s) through a Secured Socket Layer (SSL) or otherwise known as HTTPS:// protocol.
All personal identifiable data is stored on company servers, password protected and secure. We do not provide 3rd party access or allow users to dial in remotely. Our premises are secured by industry approved alarms and CCTV surveillance is in operation across all our sites.
CCTV footage is retained for a reasonable amount of time in accordance with security best practices and all video/audio is stored securely for review by us or relevant 3rd parties such as local law enforcement, legal entities or for insurance purposes.
Third party websites
Changes to our Privacy Notice
We keep our Privacy Notice under review and will update it as necessary on this web page.
If you are concerned about how we are processing personal data, you can complain to the Information Commissioner’s Office.
3rd Party Cookies
Used to collect anonymous information about how you use our website such as number of visits, what kind of device you use. Opt out.